The Spoodiverse Shipping FAQ & LAG Policy.

At The Spoodiverse, here's what you need to know about our Reshipment or Live Arrival Guarantee (LAG) Policy:

We want to be transparent: we can't guarantee live arrival at your doorstep due to the unpredictable nature of live shipments.

To better explain our "Reshipment Policy" or "Live Arrival Guarantee (LAG) Policy," we've outlined our criteria below. All customers must read and understand this information before placing an order, as it significantly impacts your experience with us!

As a small business aiming to grow and support our customers, we're committed to helping if any issues arise.

If you have questions about the criteria or need more details, contact us on our contact page, Instagram, Facebook, or email—our primary communication channels. We don't have a phone number or physical store.

Criteria 1 of 3:
For a FULL reshipment at our expense, your order must be picked up from a carrier hub any orders placed to be shipped directly to the home or place of employment are 100% void. We're happy to offer a replacement with a spood of your preference that matches the one you initially selected. Otherwise, we'll offer a gift card, partial refund, or another accommodation on a case-by-case basis. Our systems track delivery and pick-ups. Shipping costs are never covered and are the responsibility of the customer.

Criteria 2 of 3:
Report any issues at our LAG submission page within 1 hour of receiving your order. We suggest an unboxing video at the post office to validate any loss. Without a timely report, we can't consider reshipment eligibility.

Criteria 3 of 3:
Customers are responsible for carrier holds. Use the tracking information we provide to manage holds via FedEx before shipment. Our tracking numbers are sent automatically within 24 hours before shipping to the email address you provided when the orders were placed. You are responsible for picking up when the package arrives within 2 hours to qualify for LAG should something happen to your order.

While we reserve the right to deny reshipment, we strive to satisfy every customer who chooses us. Shipping live animals is risky; our LAG/Reshipment policy supports safe transit for these delicate creatures.

This policy is vital for our business to function reliably, ensuring quality service while minimizing unnecessary loss.

Your cooperation with these terms is appreciated. It helps us maintain our commitment to quality service while reducing losses. Thank you for supporting our small business!